One queue for every request
Portal, public form and phone requests land in one place, with source and history.
M Flow · for service companiesDemo · developed with our first service companies
Every intervention has a crew, a deadline and a work order.
Flow is the internal system of a service company: request intake, priority assessment, crew scheduling, work orders with photos and supervisor approval before a work order reaches the client.
✓Crew schedule and deadlines✓Work orders with photos✓Invoices through SEF
Try the full flow
Switch between the dispatcher, technician, supervisor and client. Everything you enter, including photos, stays in your browser only.
Demo · sample data · everything stays in your browser
Latest action: The demo is ready. Pick a role or follow “Try the full flow”.
Dispatch overview
Every request in one place: assessment, crew schedule, approved work orders and invoices.
1
New requests
3
Scheduled
1
To approve
1
Awaiting client
1
To invoice
New requests1
INT-1043
Public formBreakdownClient's estimate: NormalKafe Dunav — Noisy outdoor unit
The outdoor unit on the terrace knocks and vibrates after running for half an hour.
Zmaj Jovina 8, Novi Sad · Stefan Marković
◫
Deadline: 3 days
Crew schedule
Nikola Petrović
- Today 08–10INT-1040 · Ordinacija MedicaWork order
- Today 10–12INT-1042 · Hotel PanoramaScheduled
Marko Ilić
- Tomorrow 08–10INT-1041 · Pekara ZrnoScheduled
Invoicing1
INT-1038
ConfirmedKancelarija Vidik — Refrigerant top-up — office
All interventions6
What one intervention looks like
- 1
Request
The client submits a request with photos through the portal or a public form.
- 2
Assessment
The dispatcher confirms priority, deadline and how it will be resolved.
- 3
Schedule
Crew and time slot; the client gets an email right away.
- 4
Field work
The technician fills in the work order with before and after photos.
- 5
Approval
The supervisor approves the work order or returns it for correction.
- 6
Confirmation and invoice
The client confirms the work order and the invoice goes to SEF.
What Flow does for your team
Priority and deadline
The dispatcher confirms urgency, and the deadline follows your company's rules.
Crew schedule
On site or remote, technician, day and time slot — and the client gets an email right away.
Work orders from the field
Work performed, time, materials and before/after photos, from a phone.
Approval before sending
The supervisor reviews the work order and returns or approves it. Only then does the client see it.
Amendments with a trail
Changes after approval require a note and create a new version. A confirmed work order is final.
Configured for your service company
- ✓Intervention types and deadlines per priority
- ✓Crews, technicians and working hours
- ✓Price list for labor, call-outs and materials
- ✓Whether supervisor approval is required
- ✓Public requests without an account — on or off
From work order to invoice
Once the client confirms the work order, hours and materials become invoice lines. The invoice goes to SEF through M Docs, which already runs in production.
See M Docs →Next step
Show us how your service company works today.
In a short call we walk through the demo with your intervention types and assess what the first step would be.