A request in a minute
Fault type, location, description, urgency estimate and photos from a phone.
M Portal · for service clientsDemo · developed with our first service companies
Your clients report, track and confirm — without calling.
Portal is what a service company's clients see: fault reports with photos, the visit time and technician, a work order with evidence and confirmation of finished work. It is connected to Flow, so your team and your clients work from the same data.
✓Requests with photos✓Status and time slot without calls✓Work order confirmation
Try the full flow
You start as the client. Submit a request, then switch to the dispatcher and technician to see the other side. Everything stays in your browser only.
Demo · sample data · everything stays in your browser
Latest action: The demo is ready. Pick a role or follow “Try the full flow”.
Service portal · Hotel Panorama
Report a fault, track the visit and confirm the completed work — without calls and messages.
Awaiting your confirmation1
INT-1039
Awaiting client confirmationLobby filter replacement
Work order RN-1039-1
Replaced filters on both units, cleaned the indoor units and checked the outlet air temperature.
- Time
- 08:05–09:35 · 1.5 h
- Materials used
- Indoor unit filter · 2 pc
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If you don't confirm, an email reminder is sent in 1 day.
Your requests2
INT-1042
ScheduledRoom 204 AC not cooling
A guest reports the AC runs but blows warm air. The display shows error E5.
- Received
- Scheduled
- In progress
- Work order
- Confirmed
Time slot: Today 10–12 · Technician: Nikola Petrović
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History
- Today 07:55 · M Flow — Email to client: time slot and technician
- Today 07:55 · Milan Đorđević — Scheduled: Nikola Petrović, 10–12
- Today 07:40 · M Flow — Email to client: receipt confirmation
- Today 07:40 · Ana Jović — Request received through the portal
INT-1039
Awaiting client confirmationLobby filter replacement
Replace filters and clean two units in the hotel lobby.
- Received
- Scheduled
- In progress
- Work order
- Confirmed
Time slot: Today 08–10 · Technician: Marko Ilić
History
- 2 days ago 11:15 · M Flow — Email to client: work order ready for confirmation
What one intervention looks like
- 1
Request
The client submits a request with photos through the portal or a public form.
- 2
Assessment
The dispatcher confirms priority, deadline and how it will be resolved.
- 3
Schedule
Crew and time slot; the client gets an email right away.
- 4
Field work
The technician fills in the work order with before and after photos.
- 5
Approval
The supervisor approves the work order or returns it for correction.
- 6
Confirmation and invoice
The client confirms the work order and the invoice goes to SEF.
What Portal gives your clients
Status without calls
Received, scheduled, in progress, work order, confirmed — always visible.
Time slot and technician
Clients see when and who is coming, and get an email on every change.
Work order with evidence
What was done, materials used and before/after photos.
Confirmation or complaint
Clients confirm the approved work order or report a complaint, with a reminder after 3 days.
Requests without an account
If the company enables a public form, outside users can also report and track status through a link.
Configured for your service company
- ✓Request types and form fields
- ✓Who at the client's company has access
- ✓Public requests and tracking by link
- ✓Portal styled in your company's colors
- ✓Email notifications to clients
From work order to invoice
Once the client confirms the work order, hours and materials become invoice lines. The invoice goes to SEF through M Docs, which already runs in production.
See M Docs →Next step
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